Support
Contact Us
For questions, issues, or feedback, email us at contact@guardreel.com. We typically respond within one business day.
Frequently Asked Questions
How do I start recording?
Just open the app. GuardReel begins recording video, audio, and GPS location the moment it launches. No buttons to press.
How do I stop recording?
Slide the stop control across the bottom of the screen. This slide gesture is intentional to prevent accidental stops.
Where are my recordings stored?
Recordings are saved on your device. If you connect Dropbox or Google Drive in Settings, they also upload to your cloud account in real time while you record.
Does GuardReel record when my screen is locked?
Audio continues recording when the screen locks. Video pauses per iOS policy, and the app inserts a placeholder frame for those intervals.
How do I cancel my subscription?
Open your iPhone Settings > tap your name at the top > Subscriptions > GuardReel > Cancel Subscription. You can also manage subscriptions through the App Store app.
Can I get a refund?
Subscription refunds are handled by Apple. Visit reportaproblem.apple.com to request a refund.
Does GuardReel collect my data?
No. GuardReel does not operate any servers, does not collect analytics, and never sees your recordings. See our Privacy Policy for full details.